Privacy Policy

1. Information We Collect

We collect information needed to provide custom print and mail:

• Account Information: Email address and password when you create an account
• Recipient Data: Names, mailing addresses, and other recipient fields needed for delivery
• Messages and Artwork: Messages, artwork, logos, approved formats, and insert selections
• API and Request Data: Agreed fields passed through lists, Matterleaf API sends, sample requests, and contact forms
• Payment Information: Processed securely through Stripe; we never store your full card details
• Usage Data: Basic analytics to improve our service (pages visited, features used)

2. How We Use Your Information

Your data is used for:

• Printing, assembling, addressing, and mailing your physical pieces
• Processing payments and sending receipts
• Communicating with you about your orders and account
• Improving our service based on usage patterns
• Sending occasional service updates (you can opt out anytime)

We do not: Use your data for targeted advertising, sell it to marketers, or share it with data brokers.

3. How We Protect Your Data

Security isn't an afterthought. It's built into everything we do:

4. Third-Party Access

We do not sell or rent your information for marketing. Service providers may process information on our behalf:

• Payments: Stripe processes payments
• Email: Resend sends transactional and service emails
• Data systems: Supabase and Firebase/Firestore support current and transitioning application data systems
• Postal fulfillment: Recipient information is used to prepare and deliver mail
• Legal Requirements: We may disclose information if required by law or to protect our rights

We carefully vet any service providers and require them to protect your information.

5. Data Retention

We keep your data only as long as necessary:

• Account Data: Retained while your account is active
• Account and order data: Retained while needed for account, fulfillment, support, accounting, and legal purposes
• Messages and recipient data: May be retained until account closure or an emailed deletion request, subject to records that must be retained
• Approved formats and artwork: May be retained to support future sends requested by the customer

6. Your Rights & Choices

You have full control over your data:

• Access: Request a copy of all data we have about you
• Correction: Update or correct any inaccurate information
• Deletion: Request complete erasure of your data from our systems
• Portability: Receive your data in a standard format
• Opt-out: Unsubscribe from marketing communications at any time

7. Cookies & Tracking

We use minimal cookies to make our service work:

• Essential Cookies: Required for login sessions and security
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how people use our service (anonymized)

We do not use cookies for advertising or cross-site tracking.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we'll notify you by email or through a notice on our website. Your continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

Questions about your privacy or this policy? We're here to help:

• Use our contact form
• Email us directly with "Privacy" in the subject line

We typically respond to privacy inquiries within two business days.